Frequently Asked Questions.
Financing
Do you offer financing?
Yes! We work with Fairstone for financing plans. Complete an application and we will quickly process it and in moments we will provide you with how much you are approved for. The current financing plans are 6 months no interest no payments or 12 months no interest equal payments.
Protection Plans
Is there Protection Plans available for purchase?
Relax. We have you covered. Peace of Mind Protection Program
Our Peace of Mind protection plan helps ensure the prolonged ‘newness’ of your furniture.
Accidents happen. Luckily, Hampton House Furniture now offers The Peace of Mind Protection Program.
Combining an ecologically responsible line of cleaning and maintenance products with the professional support of our warranty service staff, we have teamed up with a major warranty provider to bring you, not only peace of mind, but also a practical solution for everyday ACCIDENTS that may occur.
The Peace of Mind protection plan provides:
Five-year limited product warranty against ACCIDENTAL damages to fabric, leather, wood, area rug and outdoor merchandise during normal residential use.
Expert assistance and live support.
Fast and efficient claim processing.
How the Program Works
If you purchased the Protection Program and you have a covered issue, you must purchase Protect prior to delivery. Claims must be submitted within 14 days of incident.
Zucora directly at 1-800-388-2640
Online at https://zucorahome.com/
What You Can Expect
Though this process may vary depending on the nature of the damage or stain reported, here is what you can expect:
For covered issues (Please refer to specific warranty for coverage)
You may be advised to try to remove the stain with the cleaning and maintenance products sent.
If you are not able to correct the stain or damage using the protection program’s products you may be sent another kit as a first step.
A service professional may attempt to clean or repair the affected portion of the furniture.
If the issue is not able to be corrected, then it may be determined that the affected portion—or even the complete item—needs replacement.
If the Protection Program Company decides to replace an affected portion or a complete item, the credit will be equal to the original purchase price of the affected item only.
The warranty is non-transferable.
PLEASE NOTE: Zucora will not cover accumulation of damages—that is, multiple stains or damages incurred over time. It will not cover stains or damages caused by everyday soiling or normal use. Pet damage is not covered unless specifically stated.
Ordering
How long will it take to get my order?
It’s an exciting time when your selection has been made! We provide an anticipated delivery timeline based on the current information from our suppliers at this time. However, these are subject to availability of materials by the manufacturers and their suppliers. Due to these continued unprecedented times, dates cannot be guaranteed and delays may occur. Hampton House does not receive updates from the manufacturer or transport company if there is a change in the timeline.
Delivery
What can I expect from your Premier In-Home Delivery Service?
We will call one or two days prior and book an appointment with a 2 hour delivery window. Our skilled delivery team will bring your furniture into your home, assemble it and remove all the packaging.
Please inspect your delivery. You, or the person who you have left to receive the goods on your behalf, must make notation on the Delivery Team’s paperwork of anything not satisfactory at the time of delivery.
Any outstanding balances on orders must be paid before delivery.
Where do you deliver?
We deliver Yarmouth to HRM. If you are outside this area, we will certainly reach out to our contacts to see what delivery options would be available for you.
Will the delivery team move my existing furniture?
Unfortunately, the delivery team attempt to maintain an extremely tight timeline that will not allow for moving existing furniture. Please make sure your room is ready to ensure a safe and timely delivery.
How should I prepare for delivery?
Out with the old and in with the new! Please make arrangements to have old furniture removed prior to delivery. Have a clear path to the area where your purchase will be placed. We will not be responsible for damages that may occur if adequate space has not been allowed or prepared for the arrival of the new product(s) into your space.
Make note of any obstacles such as narrow entries, low ceilings, bannisters, landings and interior walls that may cause issue in moving furniture into location.
Measuring
Before ordering a special or stock item, consider the size of your space in relation to your new pieces. Measure all doorways, stairwells, hallways, ceilings, entryways & landings to ensure that your furniture will fit into your room, as furniture is non-returnable. Our designers, will be happy to provide detailed measurements of the pieces of interest.
Make note of any obstacles such as narrow entries, low ceilings, bannisters, landings and interior walls that may cause issue in moving furniture into location.
What if my home isn’t ready for my new items?
To ensure the best service, we must deliver your furniture to you as it is received in our Warehouse. In the event that you cannot accept your order, we require payment in full for the items and we will gladly store the furniture for you for the discussed amount of time.
What about winter deliveries?
Driveways and walkways have to be cleared. The driveway has to be plowed a minimum of 12′ in width to accommodate our delivery truck and if the driveway or walkway is slippery, sand or salt should be applied before the delivery truck arrives. If the access to your property is not safe, the delivery service reserves the right to not make the delivery and a re-delivery fee with be charged.
In times of poor weather conditions, deliveries may have to be cancelled with short notice. We will make all attempts to deliver but the safety of the delivery team and others on the road are our priority
Payment
Any outstanding balances on orders must be paid before delivery.
Will the delivery team move my existing furniture?
Returns & Cancellations
We specialize in working with our clients to furnish their homes in their decor style. Items that are not part of the Hampton House Furniture floor line up are considered special or custom ordered. A non-refundable minimum 50% deposit or an agreement of financing is required to activate all custom or special orders and cannot be cancelled or changed. Cancelling the order will result in the forfeiture of the deposit. The balance must be paid in full prior to scheduling delivery or pick up. Custom, special orders or items being ordered in specifically for you are not returnable.
Items purchased from the store or warehouse is final sale. If an item is eligible for return, a restocking fee starting at 30% will apply and proof of purchase is required minus the cost of delivery. If you require Hampton House to pick up the item for exchange or return, the fee will be applied to your credit. All upholstery, dining, mattresses and bedding goods are exempt from possible return.
All clearance and discontinued items must be inspected at the store and are not covered by the manufacturer warranty. All sales on these goods are final.
Warranty
We only purchase from reputable manufacturers. Most of the products are covered by a manufacturer’s warranty for defects in workmanship or material for a minimum of One Year (this excludes all floor model, final sale and as is goods)
If a piece arrives with a manufacturing defect or is damaged during transit, the item will be repaired or replaced on the defective or damaged area at the discretion of the manufacturer or transport company. If the manufacturer deems that the item shall be returned, a credit in the amount paid by the consumer for the item will be issued towards the purchase of a new item. Any cost difference will be charged to the consumer. The manufacturer reserves the right to determine the best course of action. The original retail purchaser may/will cover all costs associated to packing, shipping & transportation for repair work, contact the service department at Hampton House for specific warranty information in regards to your product.
All store floor samples are sold as is and are final sale and cannot be cancelled, returned, exchanged -or repaired and are not subject to a manufacturer warranty.
Call toll free at 1-877-515-5051 and speak with our customer service representative to obtain additional warranty information or to initiate a claim.